Re-envisioning Community Engagement in the Coronavirus Response

Innovative tools for community engagement in a time of social distancing

Principles underpinning good remote consultation practice

  • Safety: Does participation in a survey have any possibility of putting community members in jeopardy, from a government, private entity, or other community members? Can the responses themselves cause, or be perceived to cause, adverse effects to the person or community?
  • Preferred modes of communication: Are voice calls common or considered an intrusion? Is texting more common, and if so, which platforms are most widely used; SMS? WhatsApp? Facebook? Surveys should be conducted in familiar forms of communication to reduce friction, increase engagement, and ensure higher quality results.
  • Accessibility: Is the preferred communication modality broadly accessible to all swathes of the community? For example, if WhatsApp is the primary form of communication for most community members, does this exclude lower income individuals who may not have smartphones or access to data plans? In addition, lower literacy rates may preclude text-based forms of surveying in favor of a voice-based approach.
  • Community-borne costs: Given the plans offered by cellular providers in a given region, how likely is it that respondents will have to pay to participate, by sending response SMS, accepting a phone call, or using data to engage on WhatsApp? Do any of these costs change if the number used by the surveyor is local or international?
  • Expectations: Have respondents been clearly and plainly informed about how responding to this survey will and will not affect their situation?

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Accountability Counsel amplifies the voices of communities around the world to protect their human rights and environment.

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Accountability Counsel

Accountability Counsel

Accountability Counsel amplifies the voices of communities around the world to protect their human rights and environment.

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